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This course has been designed specifically for Tier 2 support environments where IT professionals are working with Windows 7. This course builds upon the knowledge and experiences gained from working with Windows XP and Windows Vista in a Corporate environment (Support).
This course enables technicians to resolve troubleshooting problems in a Server 2008 R2 and Windows 7 network.
Some of the issues this course will touch upon include:
This course will help establish the use of troubleshooting methodology and outlines Enterprise Desktop Support Technicians function and responsibilities.This course expects students to have fundamental knowledge in the following areas:
Exam 70-685 counts as credit towards the Enterprise Desktop Support Technician 7 certification from Microsoft. The course prepares you for the Exam 70-685 – Enterprise Desktop Support Technician on Windows 7
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